Juggling incidents from multiple locations and various sources like calls, emails, and direct messages, while manually routing tickets to agents? Let’s explore how JGC Construction International Pte Ltd modernized their ITSM across different regions to tackle these challenges.
Imagine, receiving a two-week free trial for a solution you’re interested in. After the two weeks, you barely scratched the surface. Learn how you can maximize your free trial in 3 simple steps!
Have you ever experienced being overwhelmed managing IT operations? Dealing with incidents flooding from various sources such as calls, emails, walk-ins, and more? Managing the manual routing of continuous tickets from one agent to another? Let’s explore Unistar Credit and Finance Corporation’s process of modernizing their ITSM.
Buying IT solutions can be costly, take a while to set up, and be hard to undo. So, don’t fall for these 7 misconceptions. That way, you’ll make a smart choice and avoid any future headaches.
“It’s not about ideas. It’s about making ideas happen.” – Scott Belsky Introduction We always hear about how projects often
“By failing to prepare, you are preparing to fail.” – Benjamin Franklin What is an RFP? The effectiveness of planning
Are you curious about Information Technology Infrastructure Library, commonly known as ITIL? Have you ever wondered how it can shake